Refund Policy

Last Updated: November 12, 2025
Effective Date: November 12, 2025

This Refund Policy explains the circumstances under which HerdMart provides refunds for listing fees and other services. By using our services, you agree to this policy.

1. One-Time Listing Fees

1.1 Goat Listings ($2.99)

• Refunds are available within 24 hours if the listing was not successfully published due to technical issues on our end
• Once a listing is live and viewable by the public, no refunds are provided
• Refunds for accidental duplicate payments will be processed within 5-7 business days
• User error (incorrect information, wrong photos, etc.) does not qualify for a refund once the listing is published

1.2 Service Listings ($4.99)

• Refunds are available within 24 hours if the listing was not successfully published due to technical issues on our end
• Once a service listing is live and viewable, no refunds are provided
• Refunds for accidental duplicate payments will be processed within 5-7 business days
• Changes to service details after publication do not qualify for refunds

1.3 Event Listings ($2.99)

• Refunds are available within 24 hours if the listing was not successfully published due to technical issues on our end
• Once an event listing is live and viewable, no refunds are provided
• Event cancellations by the organizer do not qualify for listing fee refunds
• Refunds for accidental duplicate payments will be processed within 5-7 business days

2. Technical Issues and Service Interruptions

If HerdMart experiences significant technical problems or service outages that prevent your listing from being published or viewed:

• We will investigate the issue within 48 hours of notification
• If the issue is confirmed to be on our end, we will provide a full refund or listing credit
• Extended outages may result in listing extensions or credits at our discretion
• Users must notify us at support@herdmart.com within 7 days of the issue occurring

3. Duplicate Payments

If you were accidentally charged multiple times for the same listing:

• Contact support@herdmart.com immediately with transaction details
• Provide your account email and payment confirmation numbers
• We will investigate and process refunds for duplicate charges within 5-7 business days
• Refunds will be credited to your original payment method

4. Refund Request Process

To request a refund:

1. Email support@herdmart.com with the subject line "Refund Request"
2. Include your account email address
3. Provide transaction details (date, amount, listing type)
4. Clearly explain the reason for your refund request
5. Include any supporting documentation (screenshots, error messages)
6. Allow 5-7 business days for review and processing

We will review all refund requests on a case-by-case basis. Approved refunds will be processed to your original payment method within 5-7 business days after approval.

5. Non-Refundable Circumstances

The following situations are NOT eligible for refunds:

• Published listings that received views, inquiries, or engagement from users
• User error in creating listings (wrong information, incorrect photos, typos)
• Change of mind after listing publication
• Inability to sell the listed item or fill the service/event
• Dissatisfaction with the number of views or inquiries received
• Listing removal for violation of our Terms of Service
• Account termination or suspension for policy violations
• Fees paid more than 30 days ago (except for duplicate charges)

6. Disputed Transactions and Chargebacks

For disputed charges:

• Contact us directly at support@herdmart.com BEFORE initiating a chargeback with your bank
• We will work with you to resolve legitimate disputes fairly and promptly
• Chargebacks filed without prior contact may result in account suspension
• Accounts with unresolved chargebacks will be restricted until the issue is resolved
• We cooperate fully with payment processors and financial institutions on dispute investigations

7. Account Termination

If your account is terminated for violating our Terms of Service, no refunds will be provided for any unused listing fees or active listings. All fees paid are considered final in cases of policy violations.

8. Refund Processing Time

Once a refund is approved, processing times vary by payment method:

• Credit cards: 3-5 business days
• Debit cards: 5-7 business days
• Bank transfers: 7-10 business days

Please note that processing times may be longer during holidays, weekends, or due to your financial institution's processing schedule. HerdMart is not responsible for delays caused by third-party payment processors or banks.

9. Listing Credits as Alternative

In some cases, we may offer listing credits instead of refunds. Listing credits can be used for future listings and do not expire. If offered a listing credit, you may choose to accept it or request a refund to your original payment method instead.

10. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For refund requests, billing questions, or concerns about this policy: